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How do you get more out of life than simply getting by?
People
need to be solution-oriented, not overwhelmed by problems. A problem should be seen as an opportunity
for improvement. One example is the ineffective communication skills that often
negatively impact team performance. This can be improved when people working
together learn to listen for possibility, speak with
commitment and understand
for action. 20-20 Leadership understands this and, along with using the Integrity
Personal Operating System®, addresses the ‘whole’ person.
How do you develop efficient and effective managers?
Making
the transition into a management or supervisory position requires new
behaviors, confidence and new skills. Employees are often expected to make the transition without essential
skills. 20-20 Leadership provides insight by distinguishing between management and
leadership; identifying leadership attributes of successful managers; and
assessing time management effectiveness.
How do you develop great leaders?
Developing great leaders begins with their
Character, Knowledge and Skills. We examine these at all levels of
organizations and encourage personal responsibility through transformation. 20-20
Leadership begins with a deep self-evaluation using a wide variety of tools and
leaders are asked to assess the foundations upon which they built their
leadership capacity.
How do you create superior team performance?
Creating a high performance team is
essential in today’s business world. 20-20 Leadership addresses the skills needed to build effective teams
and cross-functional teams through instruction on the processes of successful
teamwork – beginning with identifying a team mission, establishing a commitment
to group goals and accountability.
How do you achieve outstanding customer service?
Supporting customers occurs both
internally and externally of the organization. 20-20 Leadership assists staff
members in understanding one's own behavior and the effect it has on others.
This helps to identify and practice dealing with conflict and problems that may
arise. 20-20 Leadership mentors organizations on how to build customer loyalty,
encourage positive customer relations, and how to handle difficult customers.
How do you constantly grow your sales and long-term profitability?
Discover
what your customers really want and meet their expectations with the utmost
confidence. 20-20 Leadership helps
people understand the effect that expectations have on perceived quality,
performance, and self-esteem by defining customers’ expectations and building lasting
relationships. 20-20 works with sales forces to first prepare the team with
information and tools for conducting effective sales calls, keys to developing
rapport and trust with the client, asking better questions to better serve the
clients, presenting solutions, overcoming questions and persuading the client
to say “Yes!”
How do you quickly and effectively resolve conflict?
Conflict
can be healthy when it brings about new ideas, but in many cases conflict
between co-workers is unpleasant and inhibits productivity. 20-20 Leadership
helps staff members understand the methods of handling conflict and preventing
damaged relationships. Understanding the reasons why conflict occurs; knowing the responses to conflict based on one's
personality style; knowing how to intervene between persons involved in
conflict; and learning how to communicate more effectively in ways that prevent
conflict and the strategies for resolving conflict.
How do you turn stress and negativity into success?
The key to
obliterating negativity in the workplace is to understand the underlying
problems of how people react under pressure. 20-20 Leadership helps people uncover the roots of the negative behavior
and take steps to improve the situation by following
a systematic method for problem solving then learning how to apply proven
problem solving methods. In addition to overcoming
negativity, 20-20 Leadership helps people understand the causes of stress and
offers techniques for managing stress as a cause of absenteeism, employee turnover
and lower productivity in the workplace.
How do you prepare students for success in school?
Success in school and in life depends
on communication skills, planning and organization skills. 20-20 Leadership offers students the
opportunity to improve their active listening skills (and avoid communication
breakdowns) by taking effective notes, questioning techniques and reading verbal/non-verbal
clues. Through teaching, coaching and
mentoring students on planning and organizing, 20-20 impacts future business
leaders at an early age and teaches them how to balance their scholastic career
with active personal lives.
Do you have programs that can be used in the community to improve leaders and citizens?
Yes, 20-20 Laedership offers over 200 trainings and workshops. We can also customize our trainings or workshops to meet the needs of your organization or community. Please click on the Contact Us button or call us at 888-211-5178.
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